MicroAge, a leading provider of IT products and services headquartered in Arizona, is proud to announce that it has attained its ISO 9001:2015 certification. This achievement demonstrates MicroAge’s commitment to maintaining quality systems and processes that ensure its clients receive the best and most consistent service possible.
The International Organization for Standardization (ISO) is an independent, non-governmental organization that has published more than 21,000 international business standards. Last updated in 2015, the ISO 9001 standard addresses requirements for developing and implementing a Quality Management System (QMS) within a business.
For MicroAge, this involved documenting and auditing how clients’ orders are processed — from quoting to invoicing and everything in between — to enable continuous improvements.
“The ISO certification process has encouraged us to zero in on some of our performance measurements and refine processes we already had in place,” says MicroAge VP of Sales Tracey Hayes. “And it’s an added value for our clients as well — it shows we’re dedicated to going the extra mile for them.”
Documenting the process required input from various teams within the company, and MicroAge’s management team is committed to ongoing conversations to ensure a quality process. Multiple internal audits as well as an annual external audit will also help ensure the company continues to meet or exceed its ISO 9001:2015 objectives to maintain the certification.
“Having a certified quality management system is consistent with our values,” says CFO Rob Zack. “We continually ask how we can be a better company and a better partner to our clients, and provide a better client experience. This investment demonstrates our commitment to continuous improvement, and it provides our clients with added assurance that we will work tirelessly to add value to their business.”