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Renewals & Leads Specialist


Passionate about technology and people?

Are you an experienced Renewals & Leads Specialist who thrives in a client first-environment and can’t stop talking about all things technology? At MicroAge, we make things happen for our clients and their IT goals—supporting technology initiatives at every stage. If you’re a proven, experienced Renewals & Leads Specialist who doesn’t miss the details, let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Job Summary

The MicroAge Renewals & Leads Specialist is a critical member of our MicroAge organization, supporting lead generation through webinars and client-facing event coordination and working directly with sales to provide nonstop lead support. Proactively engaging the sales team and clients on their upcoming renewals, the successful candidate will possess distinct organizational skills. This associate will be a liaison between sales, suppliers, marketing peers, and management to assist in coordinating leads and events while preparing renewal opportunities.

Responsibilities you’ll have as the Renewals & Leads Specialist:

Renewals Management

  • Monitor and respond to incoming renewal requests from suppliers, distributors, sales, and requests sent to the renewals inbox
  • Monitor the Meraki inbox for subscription license keys to be distributed to sales
  • Manage the filing of renewal quotes sent to sales
  • Utilize the upcoming renewals report to proactively obtain quotes within 60 days from expiration by contacting suppliers and distributors to send to sales
  • Schedule monthly tasks to manage upcoming renewals utilizing supplier portals and distribution for quotes
  • Continue to learn and develop quoting process for all supplier renewals
  • Develop relationships with supplier and distributor renewal contacts
  • Engage sales to assist with any renewal quote revisions
  • Provide any additional opportunities related to the renewal quotes for a solution refresh
  • Meet with managers and executives to provide upcoming renewal opportunities for their sales teams

Lead Management and Administration

  • Filter and verify new leads in CRM
  • Create, import, and dedupe prospecting lists
  • ‘Clean’ CRM data by adding, updating, deduping, or removing leads
  • Flag incorrect data for
  • Provide reporting to management

The knowledge, skills, and abilities required to be successful:

  • 2-4 years of experience in sales administration, contract management, lead generation, and/or marketing environments required
  • Previous sales contract renewals experience preferred
  • Must be proficient in CRM, chatbots, and accessing portals
  • Possess laser-focused attention to detail and excellent communication skills
  • Have good planning and organizational skills
  • Can work both independently and as a team member
  • Be able to interact successfully with internal and external clients
  • Feel comfortable working in a deadline-driven, goal-oriented environment
  • Must be flexible and embrace a sales-driven culture
  • Bachelor’s degree in Business Administration preferred but not required (Minimum GED required)

Additional qualities that would be good for this role:

  • Ability and desire to learn continuously and seek to analyze and understand technology and business
  • Communicates clearly and helps others understand complex technical matters
  • Builds trusting relationships, internally and externally, and establishes collaborative partnerships
  • Plans and organizes well, has an eye for detail, and shows a great deal of focus and persistence
  • Legally authorized to work in the United States

Why work at MicroAge?

At MicroAge, our team members are our smartest investment—in addition to our award-winning company culture and associate engagement and recognition initiatives—our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

  • Comprehensive health, dental, vision, and 401K plans
  • Company-paid basic life insurance, long-term disability, and parental leave
  • Quarterly company contribution towards Health Savings Account (HSA)
  • Flexible hybrid work schedule
  • Frequent performance recognition awards
  • Paid holidays
  • Associate referral bonus
  • Military Differential Pay for Active Military Associates
MicroAge Named a 2022 Best Places to Work logo
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