Let’s Talk About You: Passionate about technology and people?

Are you an experienced Services Engineer who thrives in a client first-environment and can’t stop talking about all things solutions-related? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage while maintaining our impeccable standards. We work across a multitude of industries within the SMB sector across the US and consider ourselves a high-octane team of A-players. If you’re a proven IT pro who doesn’t miss the details, let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Responsibilities you’ll have as a Services Engineer I – Services:

• Assist with support and configuration of MSP client network equipment
• Contribute to the creation and maintenance of documentation relating to client environments.
• Utilize network monitoring tools and alerting for troubleshooting.
• Assist with or lead professional services network projects
• Effectively work with multiple external clients on various projects, systems, and demands
• Handle escalations from and provide guidance to the Services Engineer I team
• Drive tickets to closure meeting SLAs and client expectations
• Perform on-call support duties on a rotating basis

The knowledge, skills, and abilities required to be successful:

• 1+ years required experience with setup, implementation, and configuration
• 1+ years of MSP, or similar client-facing industry, experience is highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow processes and identify possible improvements
• Ensure proper time management skills
• Have exceptional written and verbal communication skills

Technical qualifications required:

• Complete familiarity and expert-level knowledge of Microsoft 365
• Excellent Azure AD and Conditional Access skills
• Excellent Intune skills
• Excellent Intune Mobile Device Management skills
• Proficient Azure skills
• Proficient Microsoft Active Directory and Group Policy skills
• Proficient Microsoft Exchange skills
• Proficient Microsoft Teams Administration, Teams Voice, and Teams User Proficiency Administration skills
• Proficient Microsoft Teams Administration, Voice, and User Proficiency Administration skills
• VMware experience will put you ahead of the pack
• Possesses the belief that there is always an answer to a problem

Why work at MicroAge?

At MicroAge, our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid holidays
• Associate referral bonus
• Military Differential Pay for Active Military Associates