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Services Engineer II – Network

Arizona – Remote
Full-Time

Passionate about technology and people?

Are you an experienced Services Engineer II – Network who thrives in a client-first environment and can’t stop talking about all things services? At MicroAge, we make things happen for our clients and their IT goals—supporting technology initiatives at every stage. If you’re a proven, experienced Services Engineer II who doesn’t miss the details, let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Responsibilities you’ll have as a Services Engineer II – Network:

  • Assist with support and configuration of MSP client network equipment
  • Contribute to the creation and maintenance of documentation relating to client environments
  • Utilize network monitoring tools and alerting for troubleshooting
  • Assist with, or lead professional services network projects
  • Effectively work with multiple external clients on various projects, systems, and demands
  • Handle escalations from and provide guidance to the Services Engineer I team
  • Drive tickets to closure meeting SLAs and client expectations
  • Perform on-call support duties on a rotating basis

The knowledge, skills, and abilities required to be successful:

  • 3+ years experience with network router/switch/firewall setup, implementation, and configuration required
  • 1+ year of MSP, or similar client-facing industry, experience is highly preferred
  • The ability to adapt and learn quickly
  • Ability and desire to develop relationships with clients and internal staff
  • Follow processes and identify possible improvements
  • Effective time management skills
  • Exceptional written and verbal communication skills

Technical qualifications required:

Experience troubleshooting and configuring firewalls, routers, switches, and wireless:

  • SonicWALL – strongly preferred
  • Fortigate – strongly preferred
  • Meraki – strongly preferred
  • Ruckus – great to have
  • Ubiquiti – great to have
  • HP – great to have
  • Cisco – great to have

Knowledge and experience with advanced networking principles:

  • VLAN Design and Theory
  • Routing Design and Theory
  • OSI Model

Why work at MicroAge?

MicroAge Named a 2022 Best Places to Work logoAt MicroAge, our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

  • Comprehensive health, dental, vision, and 401K plans
  • Company-paid basic life insurance, long-term disability, and parental leave
  • Quarterly company contribution towards Health Savings Account (HSA)
  • Flexible hybrid work schedule
  • Frequent performance recognition awards
  • Paid holidays
  • Employee referral bonus
  • Military Differential Pay for Active Military Associates
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