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Services Engineer II

Arizona – Remote

Passionate about technology and people?

Are you an experienced Services Engineer who thrives in a client-first environment and can’t stop talking about all things services? At MicroAge, we make things happen for our clients and their IT goals—supporting technology initiatives at every stage. If you’re a proven, experienced Services Engineer who doesn’t miss the details, let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Responsibilities you’ll have as a Services Engineer II:

  • Assist with support and configuration of MSP client network equipment
  • Contribute to the creation and maintenance of documentation relating to client environments
  • Utilize network monitoring tools and alerting for troubleshooting
  • Assist with, or lead professional services network projects
  • Effectively work with multiple external clients on various projects, systems, and demands
  • Handle escalations from and provide guidance to the Services Engineer I team
  • Drive tickets to closure meeting SLAs and client expectations

The knowledge, skills, and abilities required to be successful:

  • 3+ years experience with setup, implementation, and configuration required
  • 2+ years of MSP, or similar client-facing industry, experience is highly preferred
  • The ability to adapt and learn quickly
  • Possess the ability and desire to develop relationships with clients and internal staff
  • Follow processes and identify possible improvements
  • Possess proper time management skills
  • Have exceptional written and verbal communication skills

Technical qualifications required:

  • Complete familiarity and expert-level knowledge of Microsoft 365
  • Excellent Azure AD and Conditional Access skills
  • Excellent Intune skills
  • Excellent Intune Mobile Device Management skills
  • Proficient Azure skills
  • Proficient Microsoft Active Directory and Group Policy skills
  • Proficient Microsoft Exchange skills
  • Proficient Microsoft Teams Administration, Teams Voice, and Teams User Proficiency Administration skills
  • Proficient Microsoft Teams Administration, Voice, and User Proficiency Administration skills
  • VMware experience will put you ahead of the pack
  • Possesses the belief that there is always an answer to a problem

Why work at MicroAge?

MicroAge Named a 2022 Best Places to Work logoAt MicroAge, our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

  • Comprehensive health, dental, vision, and 401K plans
  • Company-paid basic life insurance, long-term disability, and parental leave
  • Quarterly company contribution towards Health Savings Account (HSA)
  • Flexible hybrid work schedule
  • Frequent performance recognition awards
  • Paid holidays
  • Employee referral bonus
  • Military Differential Pay for Active Military Associates
Apply Now

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