Services II Engineer—Teams/M365

Arizona or Georgia (Temporarily Remote)
Full-Time

Let’s Talk About You

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Cloud and Microsoft Teams? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

You are a Services Engineer II – Microsoft Teams with 3+ years’ experience, including time with a Managed Services Provider. If you like to do things the hard way and struggle to drive projects to completion, this is not the right place for you. If you hold yourself to impeccable standards and enjoy working with leading-edge technology, you’ll love being on our team. You thrive on building and strengthening client relationships, flexibility, and keeping calm under pressure. You have a thorough understanding and excellent ability to execute Microsoft Teams’ projects.

Note: This position could involve up to 15% travel as travel restrictions are lifted.

About MicroAge

At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work eight times.

As a Services II Engineer for Microsoft Teams and M365 you will:

  • Lead and support client engagements by establishing your expertise and influencing the client where necessary
  • Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
  • Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
  • Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting, or exceeding SLA response times
  • Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
  • Enable clients to get the most out of their technology; help them work smarter not harder
  • Internally identify areas in which we can help clients with future opportunities
  • Follow company process and standards to ensure efficient workflow and quality results
  • On occasion, work after business hours and weekends, depending on client needs
  • Perform on-call support duties on a rotating weekly basis
  • Provide guidance and direction to Support Engineers

What experience you need to be successful:

  • Strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting
  • Ability to determine priorities effectively by managing multiple tickets, projects, and clients
  • Affinity for developing strong business relationships across multiple levels of an organization
  • Great with Microsoft Teams Administration, Teams Voice, and Teams User Proficiency Administration
  • Solid understanding of Teams Governance and Best Practice from a Security Perspective
  • Ability to assist clients in migrating traditional file shares to Teams and SharePoint Online
  • ConnectWise experience preferred
Apply Now
Share

Sign up for our newsletter

Discoveries and stories of thriving in a world of IT.