Automated procurement portal saves time and eliminates errors through Workday integration.
Imagine this. You’re an IT help desk director for a large organization with hundreds of locations and thousands of employees, and every time anyone in the organization needs a new monitor, keyboard, laptop—any endpoint item—they send you the request. Bad enough, but when that’s just the first step in an eight-phase manual process… inefficiency doesn’t begin to cover it.
This was an issue at a large travelers’ association. Not only was the procurement process time consuming and circuitous, it was prone to errors—each step along the way a chance for another mistake.
Enter MicroAge’s Adam Rankin:
“They knew they wanted to create an automated procurement portal that would integrate with their Workday intranet,” says Adam. “But they hadn’t had any luck finding an IT partner that could—or would—take on the project.”
Adam didn’t hesitate. He immediately engaged the MicroAge Services team to research how the process could best be automated.
Eager to take on the project, the MicroAge Services team quickly selected Microsoft’s Azure cloud platform for designing, testing and running the portal. With Adam at the helm, the team worked with the client and Workday to create an ordering portal that would cut out unnecessary manual steps, empowering employees and their managers to become more self-sufficient.
“During the process of building the portal, the client shared with me that they had asked several of our competitors for help and not a single one would take it on,” says Adam. “That’s what’s so cool about MicroAge—we are able to think outside of the box and tackle projects that other, less nimble IT partners can’t.”
The result was a fully automated, user-friendly GUI. The portal’s simple design features an inventory of the most-ordered IT items with just the image, description and price listed.
Now, when someone makes a request, they go to Workday, click on the MicroAge logo and select the item. The order goes directly to the manager for approval, then to purchasing, automatically creating and sending MicroAge a purchase order.
Because all items loaded onto the portal were vetted and approved in advance, employees and managers can cut through the red tape of a multi-step approval process, accessing needed items without unnecessary delay. The travelers’ association saw instant gains in efficiency and productivity.
The result has been so positive that the IT department even leverages the portal for larger purchases and bulk orders.
“My client tells me that the automated procurement portal has made their lives so much easier,” Adam says. “And changes are quick and easy, because it’s built on the Azure cloud platform. It’s literally scalable to any size—it can be as big as they want.”
And since everything is automated, errors have effectively been eliminated.
Need help automating your procurement process? With 10 years at MicroAge and more than 20 in the IT industry, Adam’s got the expertise to address all your IT challenges. Contact him at email@example.com or 480-366-2023.