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IT Procurement Meets Superior Customer Service at MicroAge

 

When a large video equipment rental company needs specialty IT equipment for a unique job, who do they call?

Steve Bocknick, a MicroAge solutions expert (and miracle worker, to his clients).

Whether the company needs 200 notebook computers overnighted to a location for a big event or an order of processors to keep pace with the competition, the company relies on MicroAge for its IT procurement needs.

“I am happy to handle complex and urgent orders,” Steven says. “I’m committed to my clients, and that’s why they order from me. They know it will get done and at a fair price.”

By maintaining long-term relationships and getting to know his clients’ businesses, Steve is often able to anticipate their needs and find solutions for them. For the video equipment rental company, for instance, Steve monitors industry trends and stays current on the company’s competition’s offerings.

“It’s thinking,” Steve says. “It’s thinking fast and thinking for the long term.”

This kind of thinking lets his clients do their jobs. For example, in addition to getting large orders shipped quickly, Steve is always looking out for their best interests. When a particular memory chip they wanted was out of stock, they didn’t have time to research a back-up option. That’s when Steve stepped in to find a second option for them.

“Being agile and working hard for our clients allows them to do what they need to do,” Steve says. “I’m a problem solver and solution provider.”

 

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Stephen Bocknick
20 Years Experience
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