Responsibilities you’ll have as a Services Engineer II—MSP Support:

• Lead and support client engagements alongside the Systems Architect by establishing your expertise and influencing the client where necessary
• Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
• Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
• Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting or exceeding SLA response times
• Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
• Enable clients to get the most out of their technology; help them work smarter, not harder
• Internally identify areas in which we can help clients with future opportunities
• Follow company processes and standards to ensure efficient workflow and quality results
• Provide guidance and direction to Support Engineers
• On occasion, work after business hours and weekends, depending on client needs
• Perform on-call support duties on a rotating weekly basis

Work experience requirements:

• 3+ years of IT infrastructure support experience
  • Ex: MS servers, virtualization, and/or network devices
• 3+ years of Cloud Support experience
  • Ex: Azure, Teams, SharePoint, OneDrive, Active Directory, and O365
• 3+ years of network experience:
  • Ex: SonicWALL, Fortigate, and exposure to switch changes
• 1+ year of MSP, or similar client-facing industry, experience is highly preferred
• Must be able to adapt and learn quickly
• Ensure proper time management skills
• Have exceptional written and verbal communication skills
• Possess the ability and desire to develop relationships with clients and internal staff

Must-have technical qualifications:

Knowledge and experience with Microsoft Server and PC products at a high level:

• Windows Server
• Azure
• Teams
• SharePoint
• OneDrive
• Active Directory
• Advanced administration of the O365 platform

Virtualization experience and management:

• VMware
• Hyper-V

Perform and Validate Monthly Maintenance and Updates on Systems and Network Devices:

• VMware Updates
• Windows Updates
• Network Device Updates

Experience troubleshooting and configuring firewalls, routers, switches, and wireless:

• SonicWALL
• Fortigate
• Meraki
• Ruckus
• Ubiquiti
• HP
• Cisco