Services Engineer III

Services Engineer III, Intune & Azure AD

Fully Remote

Full-Time

Let’s Talk About You

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Cloud? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

A Services Engineer III – Intune & Azure AD with 3+ years’ experience, including time at a Managed Services Provider. If you like to do things the hard way and struggle driving projects to completion, this is not the right place for you. If you hold yourself to impeccable standards and enjoy working with leading-edge technology, you’ll love being on our team. You thrive on building and strengthening client relationships, flexibility, and keeping calm under pressure. You live and breathe all things Intune & Azure AD.

Note: This position could involve approximately 15% travel. We will reassess this need as travel restrictions are lifted.*

About MicroAge

At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work eight times.

As a Services Engineer III, Intune & Azure AD you will:

Lead and support client engagements by establishing your expertise and influencing the client where necessary
Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting, or exceeding SLA response times
Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
Enable clients to get the most out of their technology; help them work smarter not harder
Internally identify areas in which we can help clients with future opportunities
Follow company process and standards to ensure efficient workflow and quality results
On occasion, work after business hours and weekends, depending on client needs
Perform on-call support duties on a rotating basis
Provide guidance and direction to Service Engineer II and Service Engineer IIIs

What experience you need to be successful:

Strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting
Ability to determine priorities effectively by managing multiple tickets, projects, and clients
Affinity for developing strong business relationships across multiple levels of an organization

- Knows Azure AD and Intune inside and out
- Excellent with Azure AD and Conditional Access
- Ability to translate and migrate Microsoft Active Directory and Group Policy concepts to Intune and Azure AD
- ConnectWise experience preferred

Apply Now