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Help Desk Services

Empower productivity and a positive user experience

Think of our services team as an extension of your staff. We offer a complete end-user experience from onboarding, desktop and application support, change management, and secure offboarding of the user with asset and data retention.

Benefits of Help Desk Services

Help Desk Services Standard KPIs

  • First response
  • Ticket type
  • Ticket resolution time
  • Call answered
  • Call back
  • Call abandonment

Standardize your end users’ help desk experience

Lower your management overhead

Utilize enterprise-grade tools and resources

Work with a partner to roadmap technical objectives

Understand how your end users operate

Reduce the time spent on non-production-impacting issue resolution

Services included

IT Help Desk Services - MicroAge
Help Desk Services Onboarding
  • Internal communications and kickoff
  • Initial planning, services coordination, and secure access
  • Client kickoff call
  • Discovery & review
  • Remediation
  • Go-live
  • Continuous realignment
Help Desk Onboarding image

Unleash Productivity and a Powerful User Experience


Keep the focus on your business while conserving critical IT resources with a flexible, customized support solution that scales with changing business needs. Read the brochure to learn how Help Desk Services can help.


Level up your
user experience

Keep the focus on innovation while conserving critical IT resources with a flexible support solution that scales with changing business needs.

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