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Help Desk or Service Desk, what’s the difference?

Help desk or service desk
We’re glad you asked! Because while help desk and service desk may seem interchangeable in ITSM (IT Service Management) terms, they aren’t. With a broad range of opinions across the industry and different implementation approaches, it can be challenging to navigate. Murky nature of these ITSM terms aside, they can have a much deeper impact…Read More

How Mobility is Building Collaboration in the Construction Industry

According to recent research highlighted by CNBC, 70% of professionals work remotely at least once a week. Technology is changing the way the workforce comes together around business initiatives. What else is changing? The way business leaders across every enterprise think about collaboration and the importance of staying connected. The construction industry has been dramatically…Read More

AI is Preventing Serious Health Issues: 5 Steps to Getting Started

Remaining competitive in healthcare is a constant challenge. If you’re a CTO or IT Manager at a healthcare organization then you already understand the speed of progress for technology in the industry. Providing quality patient care and balancing resources for lower treatment cost and facility overhead is changing. Every patient touch—from appointment scheduling to follow-up…Read More

These 3 Tactics Can Arm Your Employees Against Spear Phishing

According to the FBI’s 2017 Internet Crime Report, business email compromises caused more than $5 billion in losses since 2013, and reached $675 million in 2017. Many of these attacks are known as spear phishing—electronic communications scams targeting a specific individual, organization or business in hopes of gaining access to their connections or credentials. 80…Read More

7 Upcoming IoT Trends Every CIO Should Know About Now

IoT and data
Once a buzzword, the "internet of things" (IoT) industry is now booming and delivering real benefits and opportunities for organizations dedicated to improving efficiency, product and service delivery, and customer satisfaction. With studies predicting the continued growth of the industry and massive adoption and integration levels in the future, the CIOs and CTOs who are…Read More

3 Best Practices for Your Move to the Private Cloud

Moving to the private Cloud - exit strategy
Remember when putting data in the cloud seemed dangerous? Everything has changed. Now public and private cloud providers are comfortably claiming that the cloud is more secure than traditional on-premise infrastructure. Why? Because of the prioritization of security in cloud designs compared to that of cost and functionality in traditional enterprise computing. With more organizations…Read More

Meet Loretta Yu, MicroAge’s Q2 Associate of the Quarter

Loretta Yu, Microage, Marketing Specialist
Every quarter, MicroAge recognizes an associate for their commitment to supporting our clients and team members and for living our values every day. Meet Loretta Yu, our Associate of the Quarter for Q2 and MicroAge's Marketing Specialist. Loretta has been an unstoppable creative force at MicroAge for five years. She's known for being able to…Read More

Meet Scott Jeffery, MicroAge’s Q1 Associate of the Quarter

Scott Jeffery Learning & Development Specialist at MicroAge and Jeff McCeever
Every quarter, MicroAge recognizes an associate for their commitment to supporting our clients and team members and for living our values every day. Meet Scott Jeffery, our Associate of the Quarter for Q1. Scott has been a constant team player, empowering and educating associates across the company for almost seven years. He has an impressive…Read More

7 Things to Know About 5G

In recent years, tech advancements have made fifth-generation cellular networks (i.e., 5G) possible. 5G will be much faster than existing 4G connections and is expected to facilitate the seamless operation of VR tech, self-driving cars, drones, industrial robots and more. Basically, 5G is the newest generation of mobile broadband that will augment and eventually replace current 4G…Read More

Improving IoT Security: 4 Ways to Slam the Door on Hackers

As I was reading a recent Sophos blog on improving IoT security, I had a flashback to my childhood. Growing up, my parents got after me for leaving doors open (“In or out!”, “You’re letting all the warm/cool air out!” and “You’re letting bugs in!” were popular in my house). Your company leaders probably don’t…Read More