About This Role

We are seeking a Business System Analyst to play a critical role in our consulting practice, bridging the gap between business needs, technology solutions, and sales enablement. This role requires a blend of business analysis, product ownership, solution envisioning, and internal consulting to drive successful client engagements and help our sales teams position our solutions effectively.

Key Responsibilities you’ll have as an Business System Analyst:

Client Engagement & Business Analysis

• Act as a Business Systems Analyst, leading requirements gathering sessions with clients to define solution needs, business processes, and technical requirements.
• Translate business requirements into functional specifications and user stories for development teams.
• Conduct stakeholder interviews, workshops, and process mapping to ensure solutions align with business goals.

Product Ownership & Solution Development

• Function as the Product Owner for client solution development projects, ensuring solutions meet business and technical objectives.
• Collaborate with development teams to manage backlogs, define priorities, and oversee the solution lifecycle.
• Work closely with clients throughout the development process to validate requirements and ensure successful solution delivery.

Consulting & Solution Ideation

• Guide clients in solution envisioning, helping them explore opportunities for automation, digital transformation, and AI-driven efficiencies.
• Provide strategic recommendations on technology adoption, business process optimization, and solution feasibility.
• Lead discovery sessions to identify high value use cases and develop roadmaps for client solutions.

Sales Enablement & Practice Advocacy

• Serve as the primary educator and advisor to Account Executives and Pre-Sales teams on how to effectively sell our consulting practice to prospective clients.
• Develop and deliver training, playbooks, and messaging frameworks to support sales efforts.
• Assist in crafting compelling value propositions, proposal content, and demonstrations to showcase our capabilities.

Project Management Collaboration

• Work closely with project managers to align project delivery with client expectations, manage timelines, and ensure resource coordination.
• Provide project managers with technical insights to support project planning and risk mitigation.

Technical Expertise and Continuous Learning

• Stay current with industry trends, emerging technologies, and competitor offerings to provide innovative solutions and maintain a competitive edge.

Post-Sales Support and Client Training

• Provide post-implementation support, including conducting training sessions, developing user documentation, and offering ongoing assistance to ensure clients derive maximum value from the solutions.

The knowledge, skills, and abilities required to be successful:

• 3+ years of experience in a Business Systems Analyst, Solution Consultant, Product Owner, or related role.
• Strong experience with requirements gathering, stakeholder management, and solution design.
• Knowledge of Power Platform, Microsoft 365, Microsoft Copilot and Microsoft Purview is highly desirable.
• Excellent communication and facilitation skills, with the ability to engage both business and technical audiences.
• Experience working in pre-sales, consulting, or solution envisioning is a plus.
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), preferred.

Additional qualities good for this role:

• Learns continuously and seeks to analyze and understand technology and business
• Communicates clearly and helps others understand complex technical matters
• Builds trusting relationships, internally and externally, and establishes collaborative partnerships
• Plans and organizes well, has an eye for detail, and shows a great deal of focus and persistence

Why work at MicroAge?

At MicroAge, our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work ten times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid Holidays
• Paid Time Off (PTO)
• Employee Referral Bonus
• Military Differential Pay for Active Military Associates