Cloud Solutions Engineer

Arizona or Georgia (Temporarily Remote)

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Cloud? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond as a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Note: This role is temporarily remote until we can safely return our support staff to our local office headquarters. We are seeking applicants in Arizona and Georgia.

More about you…

A Microsoft Cloud Engineer with 5+ years’ experience, including time with a Managed Services Provider. If you like to do things the hard way and struggle driving projects to completion, this is not the right place for you. If you hold yourself to impeccable standards and enjoy working with the latest and greatest gear, you’ll love being on our team. You thrive on building and strengthening client relationships, flexibility, and keeping calm under pressure.

Note: This position could involve up to 25% travel. We will reassess this need as travel restrictions are lifted.

What your day looks like:

  • Lead and support client engagements, alongside the Systems Architect, by establishing your expertise and influencing the client where necessary
  • Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
  • Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
  • Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting or exceeding SLA response times
  • Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
  • Enable clients to get the most out of their technology; help them work smarter not harder
  • Internally identify areas in which we can help clients on future opportunities
  • Follow company process and standards to ensure efficient workflow and quality results
  • Work after business hours and weekends occasionally, depending on client needs
  • Perform on-call support duties on a rotating weekly basis
  • Provide guidance and direction to Support Engineers

What experience you need to be successful:

    • Strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting
    • Ability to determine priorities effectively by managing multiple tickets, projects, and clients
    • Affinity for developing strong business relationships across multiple levels of an organization
  • Knows Microsoft Office 365 inside and out
  • Great with Azure
  • Great with Microsoft Active Directory and Group Policy
  • Great with Microsoft Exchange
  • Great with Microsoft Teams Administration, Teams Voice and Teams User Proficiency Administration
  • Great with Microsoft Teams Administration, Voice and User Proficiency Administration
  • Intune experience will put you ahead of the pack
  • VMware experience will put you ahead of the pack
  • Knows there is always an answer to a problem
Apply Now

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