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Microsoft Cloud Services Engineer

Arizona or Georgia (Temporarily Remote)

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking all things Cloud? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and the enterprise as a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Note: This role is temporarily remote until we can safely return our support staff to our local office headquarters. We are seeking applicants in Arizona and Georgia.

MicroAge is seeking a Microsoft Cloud Engineer with 5+ years’ experience, including time with a Managed Services Provider.

Do Microsoft Office 365, Azure, Microsoft Teams, Active Directory, Group Policy, and Exchange fall into your core competencies? Like working smart and excel at getting projects across the finish line with a flawless outcome? Hold yourself to high standards and enjoy working with the latest and greatest gear? If you answered “yes” to all of the above then you’d love working at MicroAge. Extra points for thriving on building and bolstering client relationships, staying flexible, and calm under pressure.

Note: This position could involve up to 25% travel in the future based on health, safety, and travel restrictions.

As a Microsoft Cloud Services Engineer you will:

  • Lead and support client engagements, alongside the Systems Architect, by establishing your expertise and influencing the client where necessary
  • Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
  • Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
  • Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting or exceeding SLA response times
  • Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
  • Enable clients to get the most out of their technology; help them work smarter not harder
  • Internally identify areas in which we can help clients on future opportunities
  • Follow company process and standards to ensure efficient workflow and quality results
  • Work after business hours and weekends occasionally, depending on client needs
  • Perform on-call support duties on a rotating weekly basis
  • Provide guidance and direction to Support Engineers

What experience you need to be successful:

  • Strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting
  • Strong prioritization skills to effectively manage multiple tickets, projects, and clients
  • Affinity for developing strong business relationships across multiple levels of an organization
  • Know Microsoft Office 365 inside and out
  • Great with Azure, Microsoft Exchange, and with Microsoft Active Directory and Group Policy
  • Fluent in Microsoft Teams Administration, Teams Voice, and Teams User Proficiency Administration
  • Skilled at Microsoft Teams Administration, Voice and User Proficiency Administration
  • Hint, Intune and VMware experience can put you ahead of the pack
  • Solution-oriented, knows there’s an answer for every challenge
Apply Now

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