Job Summary: The Director of Operations will oversee and manage the quote, order, renewal, invoice, accounts payable (AP), and other related processes at MicroAge. This role is crucial in ensuring the efficiency and accuracy of financial transactions related to orders, invoices, client entitlements, and payments. The Director will work closely with various teams and departments to streamline processes and improve overall business operations.
Responsibilities
- Lead a team of Operations specialists that focus on quote building, sales order management, returns, new client setup, purchasing, shipping management and invoicing.
- Build capabilities, tools, and develop skills within the operations team, driving high levels of individual accountability and engagement
- Document clear and complete operating procedures for operations functions
- Create and track metrics / SLAs to determine overall success of operation activities.
- Train Account Executives and other department team members on operational changes made to enhance productivity.
- Set and deliver on quarterly KPIs and targets managed through day-to-day guidance and direction
- Identify operational issues and communicate potential resolutions
- Regularly search for, identify, and implement operational systems and process improvements
- Timely communication of status, progress, and problems to senior management
- Develop and maintain competency in all systems, including, but not limited to, order entry, ERP, PSA and all related systems.
- Collaborate with the IT department to develop tools that enhance the experience of our associates and clients.
- Maintain professional and personable relationships with clients and supplies.
- Proactively identify problems before they arise, and provide timely internal and client communication
- Other duties and miscellaneous projects assigned
Qualifications and Experience Required
- Experience in Director level role overseeing an operations team
- Strong experience of sales, financial, and business operations processes
- Experience in the technology industry
- Superior analytical and problem-solving skills
- Hands-on experience in an ERP
- Ability to communicate thoroughly and effectively with diligence and persistence
- Self-motivated, detail-oriented, and driven to execute
- Strong organizational skills, attention to detail, able to establish and delegate priorities
- Ability to multi-task and meet deadlines
- Proven ability to work independently and to collaborate with different levels of associates and departments
- Bachelor’s degree in Business Administration, Finance, or related field
Qualifications and Experience Preferred
- Six Sigma or equivalent certification with practical process improvement experience
- 3+ years of experience in a Director level role in business operations
- Project Management Professional (PMP) certification
- Background in accounting concepts
- Proficiency with Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
- Experience working for an IT distributor or Value Added Reseller (VAR)
