Job Summary

We are seeking a highly motivated and adaptable individual to join our team as a Renewals & Presales Support Specialist. The ideal candidate will be a self-starter who thrives in a dynamic and ever-changing environment. This role requires someone who can take initiative, improve processes, and manage tasks without needing every detail. The successful candidate will support Account Executives (AEs) in managing and owning relationships with clients and suppliers and will excel in high-volume work activities.

Responsibilities you’ll have as the Renewals & Presales Support Specialist:

• Renewals Support:
  • Oversee the tracking of upcoming renewal opportunities, secure quotes, and distribute notifications to sales teams regarding impending renewals.
  • Monitor and respond to incoming renewal requests from suppliers and the sales division.
  • Cultivate and manage relationships with suppliers and distributors for renewal contracts.
  • Collaborate with Sales Managers and Account Executives to provide guidance on new and upcoming renewal opportunities.
  • Leverage data analytics to inform decision-making processes, including identifying trends and patterns in renewal contracts, forecasting renewal opportunities, and providing actionable insights to support teams effectively managing their renewal contracts.
  • Evaluate the effectiveness of renewal strategies using key performance indicators (KPIs) and metrics, adjust approaches based on data-driven insights for the renewal practice, and provide insights to sales teams.

• Presales Support:
  • Provide expert guidance to clients and sales teams on cloud licensing options and renewals for suppliers.
  • Oversee the setup and provisioning of Cloud SaaS service accounts and licensing.
  • Manage client license renewal requests, quotes, and orders through the ticketing system and various system portals and applications.
  • Administer the Supplier Incentive program, including managing claims, referrals, and direct submissions to suppliers.

• Operations and Order Processing/Administration:
• • Sales Order Processing: Create and process Sales Orders for partner service engagements upon receiving a client-signed MicroAge SOW.
  • Project Management Coordination: Coordinate with the Project Management team to initiate MicroAge PM engagement for Strategic Partner services.
  • Billing and Invoicing: Manage, process, and track billing/invoicing for active partner services engagements. Track and report on the financial status of cloud license orders and support our finance teams with the invoicing processes.
  • Invoicing Escalations: Act as a point of contact for any partner services invoicing escalations, addressing and processing any escalated or outstanding invoices in collaboration with the Finance team.
  • Credit/Pricing Requests: Handle credit requests by researching and resolving any discrepancies, coordinating with the Finance team to ensure accurate and timely processing of credits and returns.
  • General Order Processing: Manage general order processing tasks related to cloud license provisioning, including order entry, tracking, and fulfillment. Ensure all orders are processed accurately and efficiently.
  • Administrative Support: Support internal administrative tasks across renewals, presales, partner incentives, and strategic partner services, including the processing of Statements of Work and the management of Software Agreements.

The skills and qualifications required for this position:

• 2-4 years of experience in lifecycle management, sales administration, licensing administration, contract management, and/or supplier incentive management required.
• Previous sales contract renewals experience preferred.
• Must be proficient in CRM, chatbots, and accessing and portal/systems administration (e.g., ConnectWise, supplier portals).
• Strong analytical skills, ability to analyze data and make data-driven decisions.
• Strong verbal and written communication skills to effectively engage with clients, AEs, and internal teams.
• General knowledge of SaaS-based Cloud Solutions and licensing.
• Possess a laser-focused attention to detail and excellent communication skills.
• Have good planning and organizational skills.
• Can work both independently and as a team member.
• Be able to interact successfully with internal and external clients.
• Feel comfortable working in a deadline-driven, goal-oriented environment.
• Must be ready to be flexible and embrace a sales-driven culture.
• Proven ability to work independently and take initiative.
• Self-motivated and goal-oriented with a high level of personal accountability.
• Strong problem-solving skills and proactive communication.
• Adaptability and resilience in a dynamic, fast-paced environment.

Why work at MicroAge?

At MicroAge, our team members are our smartest investment—in addition to our award-winning company culture and associate engagement and recognition initiatives—our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work ten times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid vacation and holidays
• Associate referral bonus
• Military Differential Pay for Active Military Associates