As a Service Engineer II – MSP Support, you will…

• Lead and support client engagements alongside the Systems Architect by establishing your expertise and influencing the client where necessary
• Effectively utilize MicroAge methodology of Discover, Plan, Implement, and Document to deliver consistent results and timely project completion
• Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
• Provide communication to customer inquiries via phone, email, and our internal ticket system, meeting or exceeding SLA response times
• Create detailed and thorough project documentation and Visio diagrams that even the higher-ups will love
• Enable clients to get the most out of their technology; help them work smarter, not harder
• Internally identify areas in which we can help clients with future opportunities
• Follow company processes and standards to ensure efficient workflow and quality results
• Provide guidance and direction to Support Engineers
• On occasion, work after business hours and weekends, depending on client needs
• Perform on-call support duties on a rotating weekly basis
• Microsoft certifications are required for this position and include all areas of certifications (if any) including virtualization, Cloud, networking, and security software

Work Experience

• 3+ years of IT infrastructure support experience
  • Ex: MS servers, virtualization, and/or network devices
• 3+ years of Cloud Support experience
  • Ex: Azure, Teams, SharePoint, OneDrive, Active Directory, and Defender
• 1+ years of network experience:
  • Ex: SonicWALL, Fortigate, and exposure to switch changes
• 1+ year of MSP, or similar client-facing industry, experience is highly preferred
• Must be able to adapt and learn quickly
• Ensure proper time management skills
• Have exceptional written and verbal communication skills
• Possess the ability and desire to develop relationships with clients and internal staff

Technical qualifications required

• Knowledge and experience with Microsoft Server and PC products at a high level
  • Windows Server
  • Azure
  • Teams
  • SharePoint
  • OneDrive
  • Active Directory and Azure Entra ID
  • Advanced administration of O365 platform

• Virtualization experience and management
  • VMware
  • Hyper-V
  • Nutanix

• Perform and Validate Monthly Maintenance and Updates on Systems and Network Devices:
  • VMware Updates
  • Windows Updates
  • Network Device Updates
  • Server hardware firmware updates

• Experience troubleshooting and configuring firewalls, routers, switches, and wireless
  • SonicWALL
  • FortiGate
  • Meraki
  • Ruckus
  • Ubiquiti
  • HP
  • Cisco

• Experience in Backup solutions
  • Veeam
  • Barracuda

• Experience in Security solutions
  • Mimecast
  • Sophos
  • Two Factor Authentication products

Why work at MicroAge?

At MicroAge, our team members are our smartest investments. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401k plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid Holidays & time off
• Employee Referral Bonus
• Military Differential Pay for Active Military Associates