Services Engineer III—NetApp

Remote, work from home

Southwest preferred

Full-Time, on-call rotation schedule

Passionate about technology and people?

Are you an experienced IT professional who thrives in a client-first environment and can’t stop talking about all things Network? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details, let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Responsibilities you’ll have as a Services Engineer III—NetApp:

Lead NetApp professional services engagements including implementations of complex NetApp solutions, Storage Migrations, Upgrades, and Advanced Troubleshooting by identifying and resolving complex system issues
Effectively work with multiple external clients on projects and systems with various demands and requirements
Assist as needed with pre-sales efforts around scoping, design, discovery, and documentation of NetApp solutions
Contribute to the creation and maintenance of documentation relating to client environments.
Support effective knowledge transfer to clients and team members
Maintain high levels of productivity and reliability of your work
Contribute to the continuous improvement of our solution stack and delivery methodology

Required Knowledge, Skills, and Abilities:

5+ years required experience with NetApp consulting and delivery of NetApp implementations, hardware refreshes, upgrades, migrations, and technical support.
Extensive experience and active certifications across NetApp technology areas
Experience and/or certifications in the following is a plus:
- FlexPod
- Artificial Intelligence, including AIPod
- Cisco Route/Switch
- VMWare
The ability to adapt and learn quickly
Possess the ability and desire to develop relationships with clients and internal stakeholders
Follow process and identify possible improvements
Ensure proper time management skills
Have exceptional written and verbal communication skills
Ability to create and read Visio diagrams and create other technical documentation
Advanced NetApp troubleshooting skills with hardware and software
Travel may be required depending on client needs

Why work at MicroAge?

At MicroAge our team members are our smartest investment. In addition to our award-winning company culture and associate engagement and recognition initiatives, our benefits package is an important way of showing them that. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work ten times.