Responsibilities you’ll have as a Service Engineer III – Network:

• Lead professional services network projects
• Effectively work with multiple external clients on projects and systems with various demands and requirements
• Drive open tickets and projects to closure, meeting SLAs and client expectations
• Contribute to the creation and maintenance of documentation relating to client environments
• Handle escalations from and provide guidance to the MSP team and other engineers as needed
• Potential to perform on-call support duties on a rotating basis as needed

The knowledge, skills, and abilities you need to be successful:

• 5+ years required experience with network router/switch/firewall setup, cloud and virtualization networking, and firewall implementation, configuration, and support
• Current manufacturer-specific certifications for required networking skill areas listed below (preferred but not required)
• Previous network consulting experience is a plus
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow the process and identify possible improvements
• Ensure proper time management skills
• Have exceptional written and verbal communication skills

Technical qualifications required:

Experience troubleshooting and configuring firewalls, routers, switches and wireless:

Required

• Cisco (R&S, ASA/FTD, ISE, Wireless)
• Fortinet Experience (FortiGate, FortiManager, FortiAnalyzer, FortiClient, SD-WAN)
• Cloud Networking (Azure)
• Arista

Preferred

• Juniper
• Aruba
• F5
• SonicWALL
• Ruckus
• Ubiquiti
• HP
• Palo Alto NGFW (Panorama, Prism, SD-WAN)

Knowledge and experience with advanced networking principles:

• Enterprise Network Architecture and Design
• Route/Switch Design and Theory
• Azure Cloud Network Design and Theory
• Enterprise Security and Firewall Architecture and Design

Additional Skills:

• Ability to create and read network diagrams and other knowledge-base documentation
• Advanced troubleshooting skills with hardware and networking
• Technical and As-Built Documentation

Why work at MicroAge?

At MicroAge, our team members are our smartest investment—in addition to our award-winning company culture and associate engagement and recognition initiatives—our benefits package is an important way of showing them that. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid Holidays
• Associate Referral Bonus
• Military Differential Pay for Active Military Associates