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This position is filled.

Services Engineer III—Network

Arizona – Hybrid

Work from home 1-2 days/week


Let’s Talk About You: Passionate about technology and people?

Are you an experienced Network engineer? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details, then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Responsibilities you’ll have as a Service Engineer III Network:

  • Lead professional services network projects
  • Effectively work with multiple external clients on projects and systems with various demands and requirements
  • Drive open tickets and projects to closure, meeting SLAs and client expectations
  • Contribute to the creation and maintenance of documentation relating to client environments
  • Handle escalations from and provide guidance to the MSP team and other engineers as needed
  • Potential to perform on-call support duties on a rotating basis as needed

The knowledge, skills, and abilities you need to be successful:

  • 5+ years required experience with network router/switch/firewall setup, cloud and virtualization networking, and firewall implementation, configuration, and support
  • Current manufacturer-specific certifications for required networking skill areas listed below (preferred but not required)
  • Previous network consulting experience is a plus
  • The ability to adapt and learn quickly
  • Possess the ability and desire to develop relationships with clients and internal staff
  • Follow the process and identify possible improvements
  • Ensure proper time management skills
  • Have exceptional written and verbal communication skills

Technical qualifications required:

Experience troubleshooting and configuring firewalls, routers, switches and wireless:


  • Cisco (R&S, ASA/FTD, ISE, Wireless)
  • Fortinet Experience (FortiGate, FortiManager, FortiAnalyzer, FortiClient, SD-WAN)
  • Cloud Networking (Azure)
  • Arista


  • Juniper
  • Aruba
  • F5
  • SonicWALL
  • Ruckus
  • Ubiquiti
  • HP
  • Palo Alto NGFW (Panorama, Prism, SD-WAN)

Knowledge and experience with advanced networking principles:

  • Enterprise Network Architecture and Design
  • Route/Switch Design and Theory
  • Azure Cloud Network Design and Theory
  • Enterprise Security and Firewall Architecture and Design

Additional Skills:

  • Ability to create and read network diagrams and other knowledge-base documentation
  • Advanced troubleshooting skills with hardware and networking
  • Technical and As-Built Documentation

Why work at MicroAge?

MicroAge Best Places to Work 2022 logoAt MicroAge, our team members are our smartest investment—in addition to our award-winning company culture and associate engagement and recognition initiatives—our benefits package is an important way of showing them that. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefitsto name a few!

  • Comprehensive health, dental, vision, and 401K plans
  • Company-paid basic life insurance, long-term disability, and parental leave
  • Quarterly company contribution towards Health Savings Account (HSA)
  • Flexible hybrid work schedule
  • Frequent performance recognition awards
  • Paid Holidays
  • Associate Referral Bonus
  • Military Differential Pay for Active Military Associates

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