Services Project Coordinator

Arizona or Georgia (Temporarily Remote)
Full-Time

Let’s Talk About You

Are you an experienced project coordinator professional who thrives in a client first-environment? At MicroAge, our project management team works together to make things happen for our clients and their IT goals—supporting the process, communication, and timely completion of projects at every project stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. If you’re a proven, experienced pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

You are a services/project coordinator with 3+ years of experience who wants to execute and elevate our project management process. Our clients keep us busy, and we need your help getting projects off the ground using our 6-step onboarding process. This ensures a smooth launch once the engineer is engaged. During this process, you will be the liaison between the client and our account executives. Communication and regular updates are critical. This crucial role lays the groundwork for overall project success. Meeting timelines is essential to ensure a timely start and closeout. Project Managers will also rely on you for assistance.

About MicroAge

At MicroAge, our services professionals make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider ourselves a high-octane team of A-players. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work eight times.

As a Services Project Coordinator you will:

  • Manage client engagements in the initial 6-step onboarding process
  • Act as a single point of contact for account executives and clients during the first phase of projects, by scheduling calls, distributing notes, and tracking action items
  • Utilize ConnectWise software to input information, send communications via a ticket, and manage timelines
  • Monitor progress and drive closure of the 6-step process
  • Maintain professional and personable relationships with clients and account executives, handling challenges with finesse and ease
  • Rely on persistence and prioritization to ensure deadlines and budget targets are met
  • Proactively identify problems before they arise, and provide timely internal and client communication
  • Utilize high bandwidth to simultaneously prioritize both the big picture and smaller details

What experience you need to be successful:

  • Ability to communicate thoroughly and effectively, which means you’re not afraid to be diligent and persistent
  • You like the idea of a tight-knit team that has a great reputation with a large roster of clients
  • You’re constantly aiming to improve your own skills, and therefore the company as a whole
  • Great with Microsoft Teams Administration, Teams Voice, and Teams User Proficiency Administration
  • Solid understanding of Teams Governance and Best Practice from a Security Perspective
  • Ability to assist clients in migrating traditional file shares to Teams and SharePoint Online
  • ConnectWise experience preferred
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