Posts Tagged ‘Service Desk’
Help Desk or Service Desk, what’s the difference?
We’re glad you asked! Because while help desk and service desk may seem interchangeable in ITSM (IT Service Management) terms, they aren’t. With a broad range of opinions across the industry and different implementation approaches, it can be challenging to navigate. Murky nature of these ITSM terms aside, they can have a much deeper impact…Read More