Responsibilities you’ll have as a Service Engineer III – M365:

• Lead and execute Tenant-to-Tenant Migrations
• Single-event migrations
• Phased migrations
• Tenant move/split
• Perform Exchange Online Migrations
• Public Folder Migrations
• Email Archive Migrations
• Exchange 2013 – 2016 Migrations
• Experience with migration tools such as BitTitan MigrationWiz, AvePoint, Mover.io, etc.
• Manage the setup, implementation, and configuration of O365 projects, including Exchange On-Prem/Online, from the ground up
• Effectively work with multiple external clients on various projects, systems, and demands
• Provide guidance and direction to Service Engineer I and Service Engineer IIs
• Able to confidently influence the client and recommend alternative solutions in a professional manner
• Enable clients to get the most out of their technology; help them work smarter, not harder

The knowledge, skills, and abilities you need to be successful:

• 5+ years’ experience working with Exchange Hybrid environments and migrations and M365 Tenant-to-Tenant migrations
• Experience with M365 cloud administration and optimization and Microsoft Exchange administration.
• 1+ year of MSP, or similar client-facing industry, experience is highly preferred
• Strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting
• Ability to determine priorities effectively by managing multiple projects, clients, and escalations
• Affinity for developing strong business relationships across multiple levels of an organization
• Rely on strong problem-solving skills to understand and resolve both simple and complex technical issues
• Follow company processes and standards to ensure efficient workflow and quality results

Technical qualifications required:

• Proficiency in M365 Services such as:
  • M365 Apps
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • MS Teams
• Endpoint Management
• Threat protection/Security
• Identity/Access management
• Proficiency in Exchange Server 2010/13/16/19 and related components
• Exchange Hybrid configuration and support
• Working knowledge of Exchange Server
• Hands-on experience in emails migrations to/from Microsoft 365, including hybrid scenarios
• Messaging systems (email, archival, spam, security, mail gateways, etc.)
• Working Knowledge of M365 Security and Compliance (Purview)
• Deep understanding of Active Directory, Group policies and DNS
• Knowledge of Azure AD Authentication, Identity and Access Management (IAM), and Conditional Access Policies
• Experience with Azure AD Connect and syncing objects from on-prem AD to Azure AD
• Write and maintain custom scripts (PowerShell) to assist with migrations
• Experience using an MDM is preferred
• Solid foundation in server systems, virtualization, and networking

Why work at MicroAge?

At MicroAge, our team members are our smartest investment—in addition to our award-winning company culture and associate engagement and recognition initiatives—our benefits package is an important way of showing them that. MicroAge offers a competitive compensation plan and a culture that’s landed us on the Phoenix Business Journal’s Best Places to Work nine times.

MicroAge benefits—to name a few!

• Comprehensive health, dental, vision, and 401K plans
• Company-paid basic life insurance, long-term disability, and parental leave
• Quarterly company contribution towards Health Savings Account (HSA)
• Flexible hybrid work schedule
• Frequent performance recognition awards
• Paid Holidays
• Associate Referral Bonus
• Military Differential Pay for Active Military Associates