In the legal services industry, dependable hardware is critical to ensuring the security of sensitive information. So, when this law firm needed to re-evaluate its IT services, it needed a partnership that did more than a simple replacement. Instead, they required a comprehensive consolidation and strategic alignment to better direct their IT landscape.
The Relationship
Over seven years of partnership, they’ve built a relationship based on trust and transparency with MicroAge. Following a significant leadership transition, the organization turned to MicroAge to lead a strategic transformation of its IT services, better aligning technology with evolving business goals and budget priorities. Because of their extensive staff, there were many stakeholders involved to help ensure their needs were clearly defined and successfully delivered. Between budget planning, shifting priorities, and the need for modernization, a strategic approach was needed to fulfill their enterprise objectives.
Defining Details
Building on the long-standing relationship, the client partnered with MicroAge to lead a thorough IT overhaul that included:
- New laptop deployment, modernizing employee experience
- Implementing reliable network storage solutions
- Rolling out improved IT strategies across 25+ global locations
- Overseeing renewal management
- Partnering with their security and applications teams to deliver tactical solutions
The Strategy
MicroAge’s approach focused on strengthening the firm’s IT foundation while supporting scalability across its global footprint. Acting as both a strategic advisor and execution partner, MicroAge helped guide annual budget planning, infrastructure roadmaps, and lifecycle initiatives, including renewals and hardware refreshes.
Because the firm maintains a strong internal IT team, the strategy emphasizes augmentation, which brought added expertise, consistency, and efficiency to existing operations. This model allowed the firm to maintain control while accelerating key initiatives and ensuring alignment across offices.
The Solution
The defining project in the partnership was a global file system transformation. Initially scoped as a standard replacement, the initiative quickly expanded to address broader goals around consolidation, accessibility, and long-term scalability. Taking this approach is critical for a law firm because they manage significant volumes of sensitive data across multiple regions every day. This led MicroAge to complete a comprehensive needs assessment and RFI process, working closely with stakeholders to evaluate requirements and define a forward-looking strategy. After an extensive evaluation period, a modern, scalable storage solution was selected to support the firm’s global operations.
Deployment was executed in phases, beginning in the U.S. and expanding to key locations across North America, Europe, and Asia-Pacific. Using both remote implementation and targeted onsite engagement, MicroAge ensured a seamless transition with minimal disruption to legal operations. The result is a unified, high-performing file system that improves data accessibility, supports secure collaboration, and aligns with the firm’s long-term growth strategy.
Looking Forward
Today, MicroAge serves as a trusted extension of the firm’s IT organization. With a deep understanding of the environment and strong relationships across teams, MicroAge continues to support both strategic planning and day-to-day execution. As the firm looks ahead, the partnership remains focused on driving ongoing optimization, allowing consistency across global locations and identifying new opportunities to modernize infrastructure. Overall, it’s vital that their technology foundation continues to grow and support client service, security, and growth in an increasingly complex legal landscape. MicroAge remains committed to supporting that ongoing growth and success.
1-800-544-8877
